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The Roofer Show

If you’re a Roofing Contractor looking to grow your business, make more money, and have more free time this is the podcast for you. Your host Dave Sullivan has been a successful roofing contractor for over 30 years and he shares the good, bad, and the ugly of his experience in contracting. Each week Dave interviews the industry’s top experts to pull out their best business tips and strategies that you can use to take your business to the next level. Get the answers to the questions you have to the day to day problems you face in the “real world of construction” from those that have been there and done it. Whether you have a shop of 1 or 100 there’s something here for you.
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Aug 30, 2019

Having a consistent process for your project production is a must to maximize your job profits. If you're tired of getting those phone calls from the job or angry customers you’ll want to listen to my interview with Tim Faller. Tim has consulted on production with hundreds of construction companies and we discuss his best practices for reducing slippage and making more profit on every job. “The money is made in the sale. It’s production's job to protect it.”

Show Highlights:

  • The two main reasons Tim gets called:
  1. Remodelers call him with issues regarding slippage, inefficiency, or labor issues - issues pertaining to where they may be losing money.
  2. More companies are calling because they want to get their processes in place and working smoothly in preparation for transitioning to new ownership in the next 5 years, or they want to prepare and be ready for a recession.
  • Problems are usually due to a lack of communication and commonly has to do with the handoff of information from sales to production.
  • The lack of information is typically the reason why production struggles and isn’t as efficient as it could be.
  • What Tim is hearing is that the field staff feels like they are not getting enough information to do their project effectively.
  • Lack of management of a client is also an issue that Tim sees.
  • The contractor controls the flow of the work, the start time, the materials selections, etc.
  • Tim shares a story that reflects how critical processes are.
  • Salespeople should have a checklist that is completed for every job. The checklist should be created by the production team. Checklist considerations should include what the salespeople need in order to SELL the job, and what production needs in order to PRODUCE the job. This is often two very different things.
  • Tim suggests a meeting between the foreman and the lead installer with the sales team, and get the turnover of 3 or 4 jobs at a time.
  1. They can read everything that’s in the paperwork.
  2. What’s NOT in the contract?
  3. Who are the clients? How do they think? Who will be home during the day? How do they make decisions? What are some of their fears? What are some of the access issues we might have?
  4. What are the problematic spots that we might run in to?
  5. Prepare for challenges and be ready. For example, how many layers of shingles will we be stripping? How much rot damage should we be prepared for?
  6. These kinds of questions help bridge the gap between the sales team and production and prevent negative divides. The physical handoff of information from sales to production is important.
  7. The lead on a job should check and confirm all materials before the project starts.
  8. It’s possible that this task might be done 3 or 4 jobs ahead so that we’re all working on this.
  9. This is one of those areas where the lead on the job can double-check for accuracy and request any extra items that might be needed, and take responsibility for making sure that the right materials are on the job site.
  10. Somebody else can order it all, somebody else can make sure it gets delivered at the right time, but a checklist of items and physically seeing that all materials are ready to be delivered to the job site are an effective handoff.
  • Consider having a pre-stocked trailer on site that allows them to have extra nails, extra caulk, extra flashing, etc. so that they don’t have to run off and leave the job. This can be “indirect costs” for budget purposes.
  • Debrief - don’t just shrug off an issue after the job is done. When you see a problem, get your team together for a post-mortem meeting and discuss what can be done to ensure that the problem doesn’t happen again.
  • Dave shares the process he uses in roofing.
  • One of the biggest challenges a company faces is getting away from the “it is what it is” thinking.
  • If you have the correct culture in your business, everybody’s working toward the same goal.
  • Tim provides some tips on managing the client’s expectations.

Links:

For Tips, Strategies, and Free Downloads!

The Roofer Show

Text Dave @ (510) 612-1450 - Say Hi!

I would love to hear your feedback, pros & cons!

Please leave me a review on iTunes!

 

UPCOMING CONFERENCE!

2019 Remodelers Summit

September 24-25 in Orlando, FL

“Evolution: The Art of Growth”

Remodelers Summit

UPCOMING CONFERENCE!

2019 Production Conference

September 26 in Orlando, FL

“Team Building”

Production Conference

 

CONNECT WITH TIM

Website: The Tim Faller Show

Email: tim@remodelersadvantage.com

Tim is Starting a Peer Group for Specialty Companies

For More Info: Remodelers Advantage

Subscribe & Listen to the Power Tips Unscripted Podcast!

Great Source of Information! 

Power Tips Podcast

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